FAQ

WHAT IS MY GOLD WORTH?
In recent years, the price of Gold has dramatically increased; it has reached a 10 year high. This means that your unwanted gold could be much more valuable than you think.

DO YOU BUY UNHALLMARKED ITEMS?
Yes, at MB jewellers we will offer to buy all items for cash for bank transfer, whether it is hallmarked or not. We test to establish the precise gold content and carat value of your items to give you the customer the best possible price.

DO YOU BUY GOLD PLATED, COSTUME JEWELLERY OR ROLLED GOLD?
Yes, we do buy gold plated, costume jewellery and rolled gold.

DO YOU BUY COLOURED GOLD?
Yes, we do purchase white gold and rose gold at the same rate as yellow gold.

WHAT DO I NEED TO BE ABLE TO SELL MY GOLD?
We will be happy to accept your unwanted gold jewellery provided you are: – Over 18 years old of age – The legal owner of the items that you are wishing to sell

HOW CAN I TELL WHAT CARAT MY GOLD IS?
The carat of your gold jewellery is indicated by the 3-digit number on the hallmark. See our hallmark guide for help identifying your gold. If your gold is not hallmarked, our team of professionally trained testers will be able to identify the gold content of your item.

WHAT IF I DO NOT KNOW THE WEIGHT OF MY GOLD JEWELLERY?
Use any type of scales which are available to you, kitchen scales work fine to give you a rough estimation of the weight of your precious metal. Once we receive your item, we use our specialist certified scales which weighs your item to the nearest 0.1 Gram.

I AM NOT SURE IF MY JEWELLERY IS GOLD, WHAT SHOULD I DO?

Don’t worry. We test all jewellery to determine if it is gold. If your jewellery turns out not to be gold, we will let you know via email or by giving you call. Your items will be returned to you, subject to postage charges. See terms and conditions for further details.

WHAT ABOUT GEMSTONES IN MY JEWELLERY?
We do not buy gemstones; we only pay for the gold content. Any gemstones within items of scrap gold received will not be returned. If a stone is of sentimental value or of high importance, it is advisable that the stone is removed before sending the parcel.

WHAT IF YOUR VALUATION AND OFFER IS DIFFERENT FROM THAT CALCULATED BY THE ONLINE CALCULATOR?
The online calculator is a rough estimate to give you an idea as to how much you could be entitled for, so there may be a slight discrepancy between the two prices. The second reason is that the weight of stones and non-precious metals (springs, fillings etc) are subtracted as those are of no use to us. We use certified, electronic scales to calculate the exact weight of your items to give you the best price for your precious metal. Any weight deductions will be explained to you when our offer is made. If you are not satisfied with our offer, it may be declined.

WHAT HAPPENS IF THE MARKET VALUE OF MY GOLD CHANGES AFTER I’VE SENT IN MY ITEMS?
The valuation of your items will be calculated using the London Gold Fix price; this is set twice daily, at 10:30am and at 3pm. After we have contacted you with our offer, via email or telephone, that offer will remain applicable for 24 hours only, as the gold price is constantly fluctuating. If you have declined our offer for your precious metals, they will be returned to you by Royal Mail Special Delivery. Please remember that we have the right to charge for postage and packaging expenses.

WHEN WILL I KNOW YOU HAVE RECEIVED MY GOLD?
Confirmation of your parcel’s arrival will be sent to you via email or by telephone. Orders sent by special delivery are also trackable using Royal Mail Track & Trace system. If within 48 hours you are not contacted, you should call us on 0121 2360384, Monday- Saturday 9am-4pm

WHAT IF I CHANGE MY MIND?
After your precious metals are weighed and valued, an offer will be made by email or telephone. If you have chosen to decline our offer, your item will be returned to you by Royal Mail Special Delivery. Terms and conditions apply. If the offer has been accepted and payment has been requested, this transaction is not possible to reverse, as precious metals brought by MB Jewellers are melted down on the day of purchase.

WHAT SHOULD I DO IF THE VALUE OF MY PRECIOUS METALS EXCEEDS £500?
Your items are insured up to £500 with Royal Mail. But if your precious metal exceeds this value, additional insurance up to £2500 can be purchased at the post office. For further details, inquire at the post office when sending us your items.

HOW DO I SEND MY SCRAP GOLD TO YOU?
After the description form has been filled in post your scrap items. All items must be packed in a secure box or padded envelope, completed with the filled in description form. Please make sure the seams of the envelopes are securely taped. We highly recommend that you send your items via Royal Mail Special Delivery, as these consignments are usually traceable and insured. Please ensure parcels are fully insured as MB Jewellers is not responsible for any losses or damages in transit.

MB JEWELLERY ROADSHOWS
Next roadshow will be at

The Castle Hotel
Castle Green,
Taunton, Somerset
TA1 1NF

SATURDAY 2nd & SUNDAY 3rd MARCH
10AM – 4PM



Dismiss

Privacy Preferences
When you visit our website, it may store information through your browser from specific services, usually in form of cookies. Here you can change your privacy preferences. Please note that blocking some types of cookies may impact your experience on our website and the services we offer.
Close
  • No products in the basket.
Your basket is currently empty.
Please add some products to your shopping cart before proceeding to checkout.
Browse our shop categories to discover new arrivals and special offers.